Clean Collab™ Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Because we print on demand and profits are donated, we only offer refunds and exchanges for an issue with the order such as:
1. Incorrect size, color or design
2. Missing items
3. Shipment lost in transit
4. Products defective or damaged
To complete your return, we require a receipt or proof of purchase as well as information on why you are returning your product. Please send all return requests to firstname.lastname@example.org before you ship your returning items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is posted.
If you need to return an item that was purchased on sale, and we accept your return, you will be refunded for the sale price. All refunds will be in the amount paid for the returned items.
We only replace items if they are defective, damaged, or the incorrect size, style, or color that you ordered. If you need to exchange your items, send us an email at email@example.com and we will help guide you through the process.
To return your product, you should mail your product to our manufacturer: Printful Headquarters 19749 Dearborn St, Chatsworth, CA 91311.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.